What We Collect and Why We Collect It
We collect your name, contact details and account credentials when you register. When you deposit or withdraw through bKash, Nagad or Rocket, we record transaction references — not your full wallet PIN — solely to match payments to your account. We also collect device type, browser
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session data and IP address to detect unusual login activity and prevent unauthorised access. If you contact our support team, we keep a record of that conversation to resolve your query and improve our response. Cookies on our site track your session state and lobby preferences;
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they do not store payment credentials. We do not sell your personal data to third parties. Data we hold is used only for account management, payment processing and security checks. How long we keep your data depends on your account status and any obligations that apply
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under local law in Bangladesh. If you close your account, we retain only what we are required to keep by applicable rules in eligible regions. You can ask us at any time what data we hold about you.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.